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  “Our Response Time Is Excellent”  
  Lanes Life Trans CEO Tells Trustees:   May 28, 2020 Edition  
     BY JOHN A. DARNELL JR.
      associate editor
      Boardman Trustees heard what Joe Lane, head of Lane’s Life Trans, described as his “State of the Union with Boardman” address at their May 20 meeting, staged via telephone conference due to the coronavirus pandemic.
      “We’ve been able to cover all 9-1-1 calls,” Lane told Trustees. Those calls include almost all of the COVID-19 calls, as Boardman Fire Department EMS have shunned such calls during the pandemic.
      Lane was invited to address Trustees in light of Boardman Fire Chief Mark Pitzer’s oft-made comments suggesting the ambulance company takes too long to answer calls.
      For example, in his April, monthly report to Township Trustees, Pitzer noted that Lanes failed to meet the requirements of its memorandum of understanding with the township, responding to 82 per cent of its ‘first calls’ in under six minutes.
      “I have concerns with these numbers,” Pitzer said.
      Lane told township officials that “working with the Boardman Fire Department and Trustees could have a positive impact.”
      He suggested a public-private partnership that could improve dispatching, as well as the initial response and depth of response to calls given to the ambulance company.
      “Dispatching is an important component,” Lane said, noting that “Not every call is at the same level of emergency...Some calls may not need all the lights and sirens.”
      Lane said his company’s initial response time is “excellent,” and added in some instances all of Lane’s fleet of 12 vehicles are in use and “There may be some times when we need assistance.”
      He suggested a variety of potential partnerships, including with Southern Park Mall and Boardman Township.
      Lane said his crews have responded to 1,778 calls in Boardman this year with an average response time of 5.3 minutes, and said his company is no longer providing patient transfer service to Mercy Health, “so this could free up some vehicles and take stress off the system...and could allow for faster response times.”
 
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